Rooms Controller - Miami Beach EDITION - (19080218)
Company: Marriott International
Posted on: September 18, 2019
Here's To Your Journey with EDITION EDITION Hotels combine the
visionary genius of boutique hotelier Ian Schrager, the service
delivery of a world-class luxury hotel, and the global reach of
Marriott International to create an entirely new experience in the
world of hospitality. Our hotels are stunning microcosms of the
world''s top cities, featuring the finest in dining, entertainment,
nightlife, and service to create an enchanting experience that
makes your spirit soar! But to create this magical experience, we
need you. EDITION is hiring warm, out-going, authentically amazing
people who are looking for a place to work that inspires them,
challenges them and makes them proud to come to work. A place where
service comes from the heart, not from a handbook. A place that
delivers a never-ending theatrical performance that continuously
delights and enchants each and every one of our guests. We invite
you to join us today. The Miami Beach EDITION, located at 2901
Collins Avenue, Miami Beach, Florida, 33139 is currently hiring a
Rooms Controller. Responsibilities include: Assign room according
to guest request and preferences whenever possible. Pre-register
designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when
possible; communicate status to appropriate staff. Confirm
reservations and cancellations. Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions. Verify and
adjust billing for guests. File guest paperwork or documentation.
Set up/process all guest check-ins/check-outs. Activate room keys.
Secure valid payment. Identify any over-commitments. Perform
duplicate reservation checks; block rooms. Run daily reports.
Follow up with guests to ensure their requests or problems have
been met to their satisfaction. Receive, record, and relay messages
accurately, completely, and legibly. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests'' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance standards. Stand, sit, or walk for an
extended period of time. Enter and locate information using
computers and/or POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Homestead , Rooms Controller - Miami Beach EDITION - (19080218), Accounting, Auditing , Hialeah, Florida
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