Security Dispatch
Company: Palm Beach Atlantic University
Location: West Palm Beach
Posted on: April 1, 2026
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Job Description:
Description SUMMARY In support of the university’s mission and
objectives, the Security Dispatcher manages emergency and
non-emergency calls, coordinates responses, and monitors public
safety officers. Emergency Communication and Dispatch Utilizes
clear, concise, and consistent excellent communication skills both
written and verbal. Receives emergency and non-emergency calls via
telephone and radio systems and analyzes the nature and urgency of
each request. Escalating to the appropriate individual or
department. Prioritizes calls, dispatches required units or
forwards information to appropriate agencies or departments.
Documents communication activity in automated or manual logs.
Public Safety Operations Monitors and coordinates Department of
Public Safety activities and assignments via two-way radio.
Maintains status and locations of public safety personnel using
computers, radio systems, and other equipment. Stays informed of
departmental regulations, policies, and procedures and adapts
operations accordingly. Data and Record Management Accesses,
enters, and maintains sensitive data and files for investigative
purposes or other records. Security and Surveillance Monitors and
assesses the progress of telecommunication training for new
dispatchers or new department members and provides written
evaluations as needed. Checks keys in and out of the key management
system and maintains and ensures accurate records within the C.A.D
system. Monitors, reviews, and retrieves footage from the
university’s surveillance system. Ensures the security and
confidentiality of information. Activates the Emergency
Notification Network (PBA Alert) when needed. Qualifications
EDUCATION: High school diploma, required. Public Safety
Telecommunicator Certification, preferred. EXPERIENCE: 1 years of
related experience in a high-volume office environment, previous
multi-phone line-related and working in a PSAP or security call
center. ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)
Customer Service Orientation – Keeps internal and/or external key
stakeholder(s), students, parents, faculty, staff and community
partners in mind at all times. Professionalism – Displays a high
level of professionalism, e.g. timeliness, reliability,
communication, and work ethic. Christ-first Faith – Provides
spiritual support to community members, including students, on
their Christian faith journey. Attention to Detail – Ability to
efficiently and accurately focus on a specific task or number of
tasks. Reviews details with a critical eye. Conflict Management –
Functions professionally and wisely during difficult conversations,
while under stress, and while managing challenging situations.
Effective Communication – Expresses ideas and information in a
clear and concise manner both verbally and in writing to convey
clear, well-articulated messaging across a wide variety of
audiences. Establishes Trust – Gains the confidence of others by
actions and words that promote being honest, forthcoming, and
vulnerable. Problem-solving – Anticipates, evaluates, diagnoses,
and resolves problems in a systematic and fact-based manner.
Results Orientation & Accountability – Takes accountability and
identifies, executes and drives actions to consistently achieve
desired results. Self-development – Grow one’s self-awareness,
abilities, skills, and/or talent . Teamwork & Collaboration –
Creates a climate that fosters commitment to a common vision and
shared values that promote cooperation and working together through
trust and support of others both departmentally and
cross-functionally. Technology – Strong aptitude to learn new
technologies as department processes evolve. ADDITIONAL
REQUIREMENTS: Ability to work non-routine hours during certain
times of the year. Ability to sit for prolonged periods of time.
Ability to traverse campus and stairs. Ability to lift/move objects
up to 25 pounds. Ability to operate equipment, AED, fire
extinguishers, and other related equipment as required. Ability to
work a flexible schedule to include evening and weekend assignments
and any emergencies. Ability to multitask in a high-stress
environment with high-volume phone calls and radio traffic.
Keywords: Palm Beach Atlantic University, Homestead , Security Dispatch, Administration, Clerical , West Palm Beach, Florida
