Fraud Risk Sr Manager - Issue Management

Company: Citi
Location: Homestead
Posted on: November 17, 2022

Job Description:

The Fraud Risk Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.--- - - -Manage and drive the issue management process from Start to Finish.--- - - -Facilitates and ensures Issue Management Quality Standards are met for issues documented--- - - -Act as Point of Contact for Issue and Audit Metrics.--- - - -Transform raw data into useful metrics and reportable information for senior leadership.--- - - -Develops and produces issue, audit and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.--- - - -Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks.--- - - -Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.--- - - -Manage/Lead a team of Issue Managers and a corresponding portfolio of control-related-issues.--- - - -Keeps abreast of the organization's operational processes and best practices for business strategy.--- - - -Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.--- - - -Has the ability to operate with a limited level of direct supervision. ---- - - -Can exercise independence of judgement and autonomy. ---- - - -Acts as SME to senior stakeholders and /or other team members.--- - - -Ability to manage teams. ---- - - -Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:--- - - -3-5 years of experience in Operations and/or governance/risk--- - - -Excellent influencing, facilitation and partnering skills.--- - - -Experience and ease in interfacing with senior management--- - - -Individual should be analytical, flexible, and team-oriented, have good interpersonal communication, strong follow-up and time management skills with specific attention to detail and ability to multi-task and manage multiple requests.--- - - -Ability to form cross-functional, cross-level relationships--- - - -Technical proficiencies include: -Citi Risk & Controls, PowerPoint, Excel, SharePoint required. -Experience with COGNOS, CORE, iCAPs a plus.Education:--- - - -Bachelor's/University degree, Master's degree preferredPMP Certification strongly preferred-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Fraud Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Irving Texas United States------------------------------------------------------Primary Location Salary Range:$106,630.00 - $159,940.00------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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