Customer Service Specialist
Company: Rollins Inc
Location: Homestead
Posted on: January 14, 2021
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Job Description:
At Orkin, our purpose is to help protect the world where we
live, work, and play.Our Customer Service Specialists are committed
to this purpose.Our Customer Service Specialists are full-time with
benefits, fully paid training, competitive wages and the
opportunity for career growth. At Orkin, we provide the most
accurate, comprehensive, and efficient pest management services for
both residential and commercial customers. This position is ideal
for the candidate that wants to be a part of a rock-solid company
providing a valuable service to our customers while growing your
career! The Successful Customer Service Specialist Will . .
.Demonstrate a strong work ethic and capacity to handle high work
volume in a great teamwork environment and:* Contact customers to
schedule and confirm service appointments* Schedule appointments
for technicians to minimize drive time and/or distance as needed,
and suggest alternative routes when appropriate* Schedule &
communicate with Service Technicians to meet customer requirements*
Perform outbound calls to customers to follow-up on service
received* Perform outbound calls to customers regarding outstanding
account balances* Receive payments from past due customers*
Proficiently navigate a Windows-based & Web-based system to track
routes and optimize current & future schedules* Reschedule
unserviced accounts within 24 hours* Answer inbound customer
service calls with an open, friendly greeting* Utilize strong
listening skills and probing questions to identify the customer's
concern and evaluate their needs* Use strong communication skills
to communicate/empathize with customers* Work well within a team*
Participate in quality assurance processes/programs/initiatives as
requestedIf you are organized, efficient, accurate and accountable
with a strong ability to multi-task, then consider this key role as
a part of the branch team!We Offer---* Competitive hourly pay*
Comprehensive benefits package including medical, dental, vision,
maternity & life insurance* 401(k) plan with company match,
employee stock purchase plan* Paid vacation, holidays, and sick
leave* Employee discounts, tuition reimbursement, dependent
scholarship awards* Quality, comprehensive training programsWhy
Orkin?* Founded in 1901, Orkin is a global residential and business
service provider who provides the most accurate, comprehensive, and
efficient pest management services for both residential and
commercial customers * As the industry leader, we value PEOPLE,
PROGRESS and PROFESSIONALISM* The Pest Management Industry is
growing - and is a recession resistant line of business* Orkin is
financially stable and growing as the largest subsidiary of
Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GAAre you
ready to take your CAREER to the next level?Introduction to Pest
Management (NPMA Pride in Professionalism
Video)https://youtu.be/YPd4hDaPH3sWhy Orkin? Video Available today
on
https://careers.orkin.com/why-work-for-orkin:https://youtu.be/D-daibzg8qMRequirements:
We require the ability to pass a drug screen. Candidates must meet
the job requirements and perform job duties with or without
accommodations.Keywords: customer service, office, administrative
assistant, representative, data entry, customer retention,
self-starter, communication, scheduler, accounts payable, accounts
receivableExperienceRequired* 2 year(s): Proven customer service
experience* 1 year(s): Proficiency in MS Outlook, Word and Excel
Preferred* 3 - 4 years: Scheduling or dispatch experience in a
service industry a plus* Less than 1 year(s): Scheduling or
dispatch experience in a service industry a plusEducationRequired*
High School/GED or betterSkillsRequired* Problem Solving Ability*
Influencing Others* Customer Service* Customer Focus*
Communication* Self-ManagementPreferred* Microsoft Word* Microsoft
Excel* Critical thinkingBehaviorsRequired* Dedicated: Devoted to a
task or purpose with loyalty or integrity* Detail Oriented: Capable
of carrying out a given task with all details necessary to get the
task done wellMotivationsRequired* Goal Completion: Inspired to
perform well by the completion of tasks* Self-Starter: Inspired to
perform without outside help* Ability to Make an Impact: Inspired
to perform well by the ability to contribute to the success of a
project or the organizationPreferred* Financial: Inspired to
perform well by monetary reimbursementEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)Job Requirements:See job descriptionSDL2017
Keywords: Rollins Inc, Homestead , Customer Service Specialist, Hospitality & Tourism , Homestead, Florida
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