Manager, Retail Operations

Company: Columbia Care
Location: Homestead
Posted on: June 17, 2022

Job Description:

Position Overview: -
The -Manager, Retail Operations -is responsible for assisting the Area General Manager in interfacing, consulting with qualified patients -and caregivers, -and administering approved medical marijuana products. - The -Manager, Retail Operations -oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration, record retention, product tracking, -and inventory control as directed by the General Manager. - - -
-
Major Areas of Responsibility include: -

• 
  
• The -Manager, Retail Operations -ensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act, and directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the General Manager and as directed. - - -
  
• Provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions. - - -
  
• Manages patient-specific logs as required, the receipt, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, -and -maintaining accurate records using -BioTrackTHC, the Dispensing Facility's inventory tracking software program. - -
  
• As the responsible party at the Dispensing Facility, this position resolves all inventory discrepancies and patient-staff conflicts. - -
  
• The -Manager, Retail Operations -is responsible for the development of the Dispensing Facility's privacy policies and procedures, the security and confidentiality of all patient information, -and -overall compliance with HIPAA. - -
  
• This position acts as a liaison internally between all staff, -the -dispensary management team, -and the General Manager, and externally between the Dispensing Facility and law enforcement, -the -Commissioner of Health, and the local community. -
  
• Directs and monitors department managers to accomplish goals of the plan, consistent with -established -safety procedures. - - -
  
• Establishes methods to follow the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program, maintaining records required by public health law and ensures quality assurance plans, including but -not -limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling. - - -
  
• Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and disposal and meeting reporting requirements for adverse events, -and product recall. - - - -
  
• This position is responsible for assisting with implementing and maintaining security systems for tracking, record-keeping, record retention, -and surveillance related to all product at every stage of storage, delivery, transporting, and distribution. -
  
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance. -
  
• Implements -HR policies and programs in support of company initiatives. - Directs -all compliance efforts for the company to minimize risk. -
  
• Ensures -job descriptions for all positions are accurate and current. -
  
• Conducts -investigations, -responds -to unemployment claims, EEOC, DOL, and/or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints. - - Settles -grievances in coordination with Senior Counsel. -
  
• Conducts -exit interviews, -analyzes -data, -and makes -recommendations to the management team for corrective action and continuous improvement. -
  
• Creates -organizational development and employee training programs. -
  
• Conducts -performance reviews with department managers -and -monitors -employee productivity, attitudes, and performance results. -
  
• Implements -HR related software systems in collaboration with IT Partners -
  
• Recruits -and retains -top quality staff for each department -and -conducts -interviews. Manages -talent acquisition and workforce management plan. - - -
  
• Builds -a quality assurance program that is tied to -the -performance review process. -
  
• Develops -progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance. - Manages -leave administration practices. -
  
• Maintains -excellent facilities conducive to enhancing employee productivity. -
  
• Provides -company-wide communication -and -manages -change. -
  
• Ensures -employee safety, wellness, health -and -welfare. -
  
  -
  Minimum Qualifications (Skills, Knowledge & Abilities): -
  
  • 
    
  • All applicants must be at least 21 years of age. -
    
  • Bachelor's Degree and -3 -years of experience at a management administrative level with an emphasis on employee relations and talent management. -
    
  • 3 -years of experience managing a retail operation. - -
    
  • Experience must include hands-on responsibility for the full scope of human resources activities, both operations and analysis. -
    
  • Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing and theft prevention, -and product diversion. - - -
    
  • Demonstrated management and leadership skills in a high growth environment are preferred. -
    
  • Operations management -experience -to include production oversight and accountability. -
    
  • Excellent and effective consulting skills. -
    
  • Strong conflict management skills. -
    
  • Strong interpersonal and negotiation skills. -
    
  • Solid business acumen, management reporting, and problem-solving skills. -
    
  • Exceptional interpersonal skills, -including -listening, coaching, and -training. -
    
  • Strong leadership, project management, and -time management skills. -
    
  • Excellent written, verbal, -and non-verbal communication skills. -
    
  • Ability to develop strong relationships and experience working with senior level executives. -
    
  • Ability to prepare written reports, -correspondence, and presentations to senior leadership as required. -
    
  • Ability to manage and administer a broad range of tasks including resolving complaints, and -counseling managers and employees on the interpretation of policies, procedures, -and programs. -
    
  • Ability to objectively coach employees and management through complex, difficult, -and emotional issues. -
    
  • Ability to build and maintain positive relationships in order to gain support and achieve results both internally and externally. -
    
  • Ability to exercise sound judgment and make decisions in a manner consistent with confident leadership. -
    
  • Ability to organize and prioritize work. - -
    
    -
    Travel %: -0 -
    -
    FLSA status: -Exempt -
    -
    Additional Abilities Required: -
    While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to -10 -pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate. -
    
    • 
      
    • Note: -Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position. - -
      
      
      -Background Investigation: - -
      As a condition of employment, all Columbia Care employees are required to submit to a background check.? Employment decisions, in compliance with state law, -are -based on an employee's background report at the time of hire.? Employees have a duty to report any changes in their background to the Market Director or Vice President, Operations as soon as the employee is aware of the event. - -
      Required Skills
      Desired Skills
      About Columbia CareColumbia Care is one of the largest and most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 18 U.S. jurisdictions and the EU. Columbia Care operates 130 facilities including 99 dispensaries and 31 cultivation and manufacturing facilities, including those under development. Columbia Care is one of the original providers of medical cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the company launched Cannabist, its new retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, gLeaf, Classix, Plant Sugar, Press, Amber and Platinum Label CBD. For more information on Columbia Care, please visit .
      BenefitsRecognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity, equity inclusion both internally and with external vendors, Columbia Care has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list.
      Columbia Care Inc. has a full suite of benefits including Medical, Dental, Vision, STD, LTD, generous PTO plans and a 401K with a generous company match for all full-time employees.
      Equal opportunity employerColumbia Care is an Equal Opportunity Employer.

Keywords: Columbia Care, Homestead , Manager, Retail Operations, Hospitality & Tourism , Homestead, Florida