Company: Cheeca Lodge & Spa
Posted on: July 31, 2022
Located on 27 lush oceanfront acres in the heart of the Florida
Keys, and embodying the essence of a tropical paradise and island
escape, Cheeca Lodge & Spa beckons guests to relax, "be yourself",
and create treasured memories with family, friends or colleagues.
Newly renovated in 2018, its fresh sophistication - evoking the
textures of its environmentally diverse surrounds - complements the
spirited tradition of barefoot elegance, genuine service and warm
hospitality that personifies this legendary island home. Its lush
palm-fringed grounds, contemporary island d cor, myriad leisure
pursuits and diverse coastal cuisine will continue to define Cheeca
as a destination for both leisure and business, and champion its
storied reputation as the pioneer of luxury in the Florida
I. Job Summary
The Restaurant Manager is a leadership position responsible for
assisting in the management of the resort restaurants. The
Restaurant Manager enforces compliance to state and resort
standards at the direction of the Director of F&B, while
motivating employees to deliver exceptional guest service.
Collaborate with Director of F&B to control costs, maximize
profits, be current and provide unique dining experiences.
Seek opportunities to establish the resort restaurant's prominent
position within the competitive market.
Review and analyze monthly results, highlight problem areas and
discuss these with the Director of F&B and appropriate staff.
Ensure appropriate action is taken to rectify issues.
Act as an ambassador for Cheeca.
Participate in Cheeca special events and promotional functions,
maintaining a high profile with current and prospective
Be aware of current trends in the industry and make suggestions how
these could be implemented for the benefit of the resort.
Attend meetings and training courses as required and continually
strive for the improvement of professional skills.
Remain current and set expectations for enforcing the highest
standards of safety, sanitation, and hygiene according to State
Board of Health.
Ensure guest delight with quality and presentation of all menu
items and service.
Assess guest satisfaction by visiting with dining patrons daily and
reviewing guest comments.
Exemplify the level of guest service that is expected of all
Accommodate all guest requests in an accurate and efficient manner.
Coordinate all group requests and needs
Handle all guest complaints in a timely manner, maintaining a
positive impression with the guest on resolving any complaints.
Follow up to ensure complaints or problems are resolved and action
is taken to avoid recurrence.
Recruit, interview, hire, train, evaluate and fire staff following
resort policies and procedures.
Handle disciplinary counseling as needed according to policy.
Conduct team briefings.
Communicate with staff and supervisors to ensure operational needs
are met so the guest experience is a positive memorable one.
Answer all questions pertaining to existing menus
Coach employees to reinforce positive behavior and to improve
performance as needed.
Motivate and inspire staff to implement guest-service standards and
policies that distinguish Cheeca from the competition.
Maintain open and productive relationship with Human Resources.
Supervise guest service to ensure that established cultural and
core standards are met.
Coordinate with sales department to prepare for upcoming
Ensure that standards set forth by Cheeca Lodge & Spa as well as
state regulations are in compliance.
Control labor and operating expenses through effective scheduling,
budgeting, purchasing decisions and inventory control.
Maintain control systems that will assure quality and portion
consistency; monitor food shipments to ensure they meet established
Ensure proper management of Cheeca's assets including china,
silver, glass, food inventories, beverage inventories and
Train staff on the economic impact of portion controls, proper food
preparation and other cost controls.
Perform other duties as assigned.
College Degree Required
Hotel/Restaurant Management Degree Preferred
Skills and Experience (Essential)
At least 18 years of age
At least five years in food and beverage supervisory position with
at least one year in luxury resort setting
At least 1 year in a management position
Basic computer skills
Possess a good command of the English language and ability to
clearly and pleasantly communicate with guests, both in person and
Thorough knowledge of hotel services and facilitiesSkills and
Degree in Hotel/Restaurant Management
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled Associated topics: assistant restaurant manager,
backend, front end, general operations manager, partner, restaurant
general manager, restaurant manager, restaurant operations, service
manager, shift leader
Keywords: Cheeca Lodge & Spa, Homestead , Restaurant Manager, Hospitality & Tourism , Homestead, Florida
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