HomesteadRecruiter
the smart solution for Homestead jobs

Customer Service Seasonal Partner Services Representative (Remote)

Company: Mommy Jobs Online
Location: Boynton Beach
Posted on: April 16, 2019

Job Description:

Our team is passionate about helping people go skiing and snowboarding more often! The Role: We established high-performance Partner Services Team enhances our partners' experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you. This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you. Core Responsibilities Act as primary support for the Partner Services Team during the 2017/18 Winter Season, approximately Sept-April. Season duration is dependent on winter weather conditions and volume of workload, and is subject to change. Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests. Manage phone and ticket queues, including weekend and Holiday coverage (November - April) Data Maintenance: Auditing systems and updating data through custom software interface. Ticket barcode reconciliation and allocation. Reloading ticket inventory upon request or as needed. Loading new and updated data to our inventory database with assistance from senior team members. Process resort closures by modifying inventory and updating internal departments. Modification of ticket product details that affect our website offerings. Running and emailing reports on behalf of the Partner Services Team or for partner contacts. Completing Quality Assurance (QA) on all inventory data points uploaded to our website. Process payments, refunds, and credits when necessary. Be the voice if the company to resort partner contacts. Ad Hoc projects. Requirements 2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.) Working knowledge of the ski or travel industry. Extensive experience building effective client relationships through positive communication, honesty and trust. Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must. Great troubleshooting and analytical skills, constantly making improvements to our process. Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes. A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues. Able to roll with change and solve problems. We need your continuous input on how to make our company better. Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life. Schedule Expectations Training (first 1-2 weeks): Training will occur during normal business hours, generally 9am-6pm PST. During Season (roughly September - April): Saturdays through Wednesdays (Thursdays and Fridays off) - 6am - 3pm PST Availability to work winter holidays to ensure proper partner coverage. November - Thanksgiving, Black Friday, Cyber Monday December - Christmas Eve, Christmas Day, New Years Eve January - New Years Day, MLK Day February - Presidents Day Schedules may change based on business needs. Bonus Points Bachelors degree. 1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site. Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus. Familiarity with GoodData and Google Analytics is beneficial. Knowledge of Photoshop, Excel, and HTML/CSS are nice to have. Ability to speak, read, and write in Spanish or French at a conversational level is a plus. What's in it for you? Competitive hourly pay (starting at $17/hr) Work remotely Nice deals on lift tickets! Fun, outdoor activity focused culture To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member. Please reference agent id code MJOLWendyC on your resume submission. Office: 14054186160

Keywords: Mommy Jobs Online, Homestead , Customer Service Seasonal Partner Services Representative (Remote), Hospitality & Tourism , Boynton Beach, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


All restaurant and bar crew
Description: New restaurant in South Miami is looking for all FOH
Company: WTI
Location: Miami
Posted on: 04/23/2019

Bartender-Public - Terminal 4
Description: Who We AreTake your career beyond the ordinary to the extraordinary.At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, (more...)
Company: Delaware North
Location: Fort Lauderdale
Posted on: 04/23/2019

Fine Dining Cook - (Full Time) - Ritz-Carlton Key Biscayne, Miami - (190003E6 )
Description: Fine Dining Cook - Full Time At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International, Inc.
Location: Fort Lauderdale
Posted on: 04/23/2019


Customer Service
Description: Kelly Services is currently looking for a Customer Care Representative to work on site for a prestigious global Fortune 300 company located in Miami, FL br br Hours Information: br br Monday- (more...)
Company: Kelly Services
Location: Miami
Posted on: 04/23/2019

Hotel and Vendor Contractor
Description: Working as part of the Product and Contracting team and closely engaged
Company: Abc Holidays
Location: Miami
Posted on: 04/23/2019

Retail Sales Representative
Description: What you'll be doing... br br We want our customers to love the products and overall experience Verizon provides. As a Verizon Retail Sales Representative, or what we like to call a Solution Specialist, (more...)
Company: Verizon
Location: West Palm Beach
Posted on: 04/23/2019

Cook 1 - Terminal 3
Description: Who We AreTake your career beyond the ordinary to the extraordinary.At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, (more...)
Company: Delaware North
Location: Fort Lauderdale
Posted on: 04/23/2019

Delivery Driver - Choose your own schedule - Hollywood
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Deliver food and other items from local merchants
Company: Doordash
Location: Hollywood
Posted on: 04/23/2019

Customer Service Agent - TP04000
Description: Starting Salary up to 19.24 per hour/ 40,179 annually. Perform any combination of tasks in a post office, such as receive letters and parcels sell postage
Company: United States Postal Service
Location: Coral Springs
Posted on: 04/23/2019

Package Delivery Driver - TP03000
Description: Median Pay 50,610.00 annually / 24.33 per hour. The Employer offers Paid Training, Holidays and Full Government Benefits available to Career Employees. There are multiple career paths available for (more...)
Company: United States Postal Service
Location: Coral Springs
Posted on: 04/23/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Homestead RSS job feeds