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Technical Service Representative

Company: Latitude, Inc.
Location: Homestead
Posted on: July 28, 2022

Job Description:

Job DescriptionThe Technical Service Representative will provide technical assistance and answers to users questions, assisting users by providing excellent customer service in a science/lab environment.Duties/Responsibilities:

  • Identifies, investigates, and resolves users problems
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding our services
  • Consults with users to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Maintains knowledge of technology innovations and trends.
  • Assist in on-site tours/visits
  • Performs other related duties as assigned.Required Skills/Abilities:
    • Technical background with an interest in science/biology
    • Professional and pleasant telephone manner.
    • Excellent attention to detail and customer service skills
    • Strong analytical and problem-solving skills.
    • Proficient with or the ability to quickly learn an array of computer hardware and software.Education and Experience:
      • Associate's degree in a Science or Technology related field preferred.
      • At least 1-2 years of experience in customer support highly preferred.On-Site position in Homestead, FLSalary: $18/hr-$21/hrPowered by JazzHRUXSMM0Mx9I

Keywords: Latitude, Inc., Homestead , Technical Service Representative, IT / Software / Systems , Homestead, Florida

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