Technical Service Representative

Company: Latitude, Inc.
Location: Homestead
Posted on: July 28, 2022

Job Description:

Job DescriptionThe Technical Service Representative will provide technical assistance and answers to users questions, assisting users by providing excellent customer service in a science/lab environment.Duties/Responsibilities:

• Identifies, investigates, and resolves users problems
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding our services
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Maintains knowledge of technology innovations and trends.
• Assist in on-site tours/visits
• Performs other related duties as assigned.Required Skills/Abilities:
  • Technical background with an interest in science/biology
  • Professional and pleasant telephone manner.
  • Excellent attention to detail and customer service skills
  • Strong analytical and problem-solving skills.
  • Proficient with or the ability to quickly learn an array of computer hardware and software.Education and Experience:
    • Associate's degree in a Science or Technology related field preferred.
    • At least 1-2 years of experience in customer support highly preferred.On-Site position in Homestead, FLSalary: $18/hr-$21/hrPowered by JazzHRUXSMM0Mx9I

Keywords: Latitude, Inc., Homestead , Technical Service Representative, IT / Software / Systems , Homestead, Florida