Site Administrator

Company: GTL
Location: Homestead
Posted on: January 13, 2021

Job Description:

GTL is currently seeking a Site Administrator to join our team. The Site Administrator is responsible for managing key functions of client process administration and operational support. They are also responsible for inputting all information required for inmate accounts, telephone call records and recording as well as provide remedial repair, preventive maintenance, and system reliability services. The position will be a remote based position in the city/state posted with a requirement to travel to various customer sites.Responsibilities Include:* Manage the access lists to include enrollments, changes, deletions, etc.* Manage portions of the inmate enrollment process to include fingerprint and voice file management.* Responsible for resolving any problems that may arise with an inmate call access list or the inmate Pin numbers.* Assist the facility staff with any investigations and or queries and questions pertaining to the inmate telephone system.* Complete proactive preventative maintenance (PM) at each assigned facility. PMs are to include but not be limited to phone repairs by replacing defective device.* During each site visit the Site Administrator will take note of any issues or requests that are outside the normal preventative maintenance routine and in real time, open Work Orders to dispatch the Site Technician.* Compile reports as needed.* During any emergency situations at facility, the Site Administrator may be required for on-call duty during evening hours and/or weekends.* Interact in a professional manner with customers to foster positive relationships.* Hours are 8:00 am to 5:00 pm with a possibility of after hours, weekend and holiday support as needed to support the business.* Additional tasks as assigned by supervisor.Required Qualifications:* A minimum of 2 years of Office Administrative or Clerical work experience.* A willingness or ability to learn basic hardware maintenance or similar.* High School Diploma or equivalent is required; post graduate training and/or education is preferred.* Basic knowledge of Microsoft Office products to include (Word, Excel, and Outlook).* Strong verbal and written communication skills.* Strong customer focus driven skillset; ability to develop strong relationships.* Must be pro-active, self-sufficient and highly productive with minimal guidance/supervision.* Ability to multi-task in a fast environment with competing deadlines.* Must be able to work the assigned hours and any on-call requirements.* Must have reliable transportation. Will be required to travel to multiple customer sites.* Must be able to pass the GTL pre-employment background check process as well as a customer specific background check process.GTL, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.GTL is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.#IND123

Keywords: GTL, Homestead , Site Administrator, Other , Homestead, Florida