Site Administrator
Company: GTL
Location: Homestead
Posted on: January 13, 2021
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Job Description:
GTL is currently seeking a Site Administrator to join our team.
The Site Administrator is responsible for managing key functions of
client process administration and operational support. They are
also responsible for inputting all information required for inmate
accounts, telephone call records and recording as well as provide
remedial repair, preventive maintenance, and system reliability
services. The position will be a remote based position in the
city/state posted with a requirement to travel to various customer
sites.Responsibilities Include:* Manage the access lists to include
enrollments, changes, deletions, etc.* Manage portions of the
inmate enrollment process to include fingerprint and voice file
management.* Responsible for resolving any problems that may arise
with an inmate call access list or the inmate Pin numbers.* Assist
the facility staff with any investigations and or queries and
questions pertaining to the inmate telephone system.* Complete
proactive preventative maintenance (PM) at each assigned facility.
PMs are to include but not be limited to phone repairs by replacing
defective device.* During each site visit the Site Administrator
will take note of any issues or requests that are outside the
normal preventative maintenance routine and in real time, open Work
Orders to dispatch the Site Technician.* Compile reports as
needed.* During any emergency situations at facility, the Site
Administrator may be required for on-call duty during evening hours
and/or weekends.* Interact in a professional manner with customers
to foster positive relationships.* Hours are 8:00 am to 5:00 pm
with a possibility of after hours, weekend and holiday support as
needed to support the business.* Additional tasks as assigned by
supervisor.Required Qualifications:* A minimum of 2 years of Office
Administrative or Clerical work experience.* A willingness or
ability to learn basic hardware maintenance or similar.* High
School Diploma or equivalent is required; post graduate training
and/or education is preferred.* Basic knowledge of Microsoft Office
products to include (Word, Excel, and Outlook).* Strong verbal and
written communication skills.* Strong customer focus driven
skillset; ability to develop strong relationships.* Must be
pro-active, self-sufficient and highly productive with minimal
guidance/supervision.* Ability to multi-task in a fast environment
with competing deadlines.* Must be able to work the assigned hours
and any on-call requirements.* Must have reliable transportation.
Will be required to travel to multiple customer sites.* Must be
able to pass the GTL pre-employment background check process as
well as a customer specific background check process.GTL, an
innovation leader in correctional technology, education solutions
that assist in rehabilitating inmates, and payment services
solutions for government. GTL leads the fields of correctional
technology, education, and government payment services with
visionary solutions and customized products that integrate
seamlessly to deliver security, financial value, and operational
efficiencies while aiding inmate rehabilitation and reducing
recidivism rates.GTL is committed to a policy of Equal Employment
Opportunity and will not discriminate against an applicant or
employee on the basis of race, color, religion, creed, national
origin or ancestry, sex, pregnancy or pregnancy-related condition,
age, physical or mental disability, veteran or military status,
genetic information, sexual orientation, marital status, or any
other characteristic or category protected by federal, state or
local laws, regulations or ordinances. The information collected by
this application is solely to determine suitability for employment,
verify identity and maintain employment statistics on
applicants.#IND123
Keywords: GTL, Homestead , Site Administrator, Other , Homestead, Florida
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