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IT Tech Support

Company: American Care Inc.
Location: Homestead
Posted on: April 6, 2021

Job Description:

American Care is "Where You Belong"American Care, Inc. was founded and began operations in November of 1996. Today American Care has grown its provider base and service areas covering all Florida's major metropolitan areas. American Care became the State of Florida's first authorized Health Flex Plan. By having each of our employees undergo screening, credentialing, re-credentialing, training, and quality assurance to maintain the quality of our staff, we are able to provide superior medical services to our community.We pride ourselves in our employees because they are our #1 priority. We're looking for professionals who can fulfill the promise of our brand, can uphold the integrity of our company and embrace our expanding future. We invite you to be a part of an elite healthcare company where innovation is part of our culture and where you will have significant opportunities to learn and grow within the organization.Position SummaryThe IT Technician position provides technical and administrative support for LAN, WAN, operating systems and a variety of application software; maintains adequate knowledge of existing hardware and software in use to maximize efficiency of the network and users' utilization of them; assist in maintaining servers and computer work stations; and provides written documents which evaluate LAN information and connected devices on periodic intervals.Essential Job FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Troubleshoot and resolve Windows server issues, with assistance from the Network Administrator.2. Manage Windows domain including users, groups, and policies in the domain.3. Install, upgrade and/or maintain physical server hardware, with assistance from the Network Administrator.4. Install, patch and upgrade Windows Server software.5. Be familiar with virtual machine environments.6. Comply with HIPAA policies & procedures.7. Troubleshoot network cabling and wall terminal issues, assist with CAT6 LAN cabling.8. Perform initial ISP, switches and router setups (understand TCP/IP, gateway, port forwarding, internet bridging and DNS concepts).9. Verify backup job completion, manage tapes, and troubleshoot issues.10. Repair of computers, other IT equipment and medical equipment, as required by product specifications.11. Ensure the Medical Centers and Corporate offices have an effective PC work station environment by communicating and interacting with users and IT staff.12. Coordinate with vendors and the purchasing department the acquisition of appropriate hardware and software applications.13. Participate successfully in the training programs offered to increase the individual's skill and proficiency related to the assignments.14. Review current developments, literature and technical sources of information related to job responsibility.15. Comply with Federal and State laws, as well as the company's policies & procedures.16. Other duties as assigned by the IT Manager.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, and crawling. Majority of the time will be sitting down in an office setting. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to lift a minimum of 50 pounds.TravelApproximate 50 % of traveling to the medical centers.Required Education and Experience1. Well-developed communication skills and familiarity with Local Area Networks (LAN) and Wide Area Network (WAN).2. Bilingual (English/Spanish) preferred.3. Firewall and VPN concepts familiarity.4. An earned associate's degree from an accredited institution.5. One (1) to Three (3) years of progressively more responsible experience and/or training in related field.Preferred Education and Experience1. An earned bachelor's degree from an accredited institution preferred.2. An IT Certification from accredited institution preferred.

Keywords: American Care Inc., Homestead , IT Tech Support, Other , Homestead, Florida

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