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Desktop Support Specialist

Company: Apex Systems
Location: Homestead
Posted on: May 2, 2021

Job Description:

If you are interested in this role, you can apply directly or send an updated copy of your resume to John Baer at Description: Our Opportunity:The Desktop Support team provides tier 2 Desktop support to all internal customers and serves a fundamental role in providing and implementing solutions to computer and network problems. Responding to and resolving customer issues, problems and queries relating to IT systems used throughout the organization. Taking receipt of escalated service desk support requests (by telephone, email, written and in person) and troubleshooting them, documenting, analyzing and resolving these requests. This is a great opportunity for someone who wants to be part of a vibrant, dynamic and successful IT team.What you'll do:* Create, maintain and support standard Windows desktop configurations to be used organization wide* Research and develop new standard hardware and software for use in the enterprise environment* Analyze intermediate to complex problems and recommend hardware and software solutions as needed* Partner with specialty teams to provide quick, high quality custom solutions when needed that are aligned with IT standards and controls* Partner with specialty teams and business stakeholders to provide quick, high quality solutions when needed that are aligned with IT standards* Develop reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems and hosted application software distribution* Assist with desktop imaging creation* Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC's, desktop application software, and peripheral devices; escalate issues as needed* Serve as final escalation point for all desktop related issues supporting the organization's incident and problem management escalation processes and practices.* Quickly and professionally respond to second level technical support requests that come in via phone, e-mail and ticketing system and in person* Take a proactive approach to providing immediate and long-term solutions to issues and anomalies* Creates technical documentation as required.What you'll need:* Minimum of 4 - 5 years' experience providing technical support* Functional knowledge of Active Directory and related services* Experience administering Office 365* Experience with VoIP technologies* Strong knowledge of Windows Desktop Operating Systems (Windows 8.1 Pro and Windows 10) * Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, Linux)* Knowledge of project management methodologyBonus:* Certification in ITIL* Knowledge of configuring/administering System Center Configuration Manager* Experience supporting Apple computers in a Windows Active Directory environment* Knowledge supporting JAMF* Project Management ExperienceEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Keywords: Apex Systems, Homestead , Desktop Support Specialist, Other , Homestead, Florida

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