Posted on: May 31, 2021
Customer Service Representative
+ Full Time
+ Homestead, FL
+ Posted 8 months ago
Thrivas Staffing Agency
Commercial and residential cleaning company is currently hiring
multiple Customer Service Representatives. This is a full time
position Monday through Friday. Office hours are from 8:00 a.m.
until 4:00 p.m. with overtime available for evenings and weekends.
Overtime is not required. The position will provide full benefits
after the successful completion of a probationary period. The
starting pay is up to $16 per hour, depending on experience.
The call center is focused on scheduling appointments from
callers that need specialized carpet cleaning or upholstery
services for either residential or commercial properties. The Call
Center Customer Service Specialist is responsible for answering
incoming calls, greeting clients, determine if they have used the
services before by looking up location information or create a new
account for the property. Applicants must be comfortable providing
customer service on the phone while performing data entry or
Create account, schedule appointment for cleaning technicians to
arrive at facility and notate services to be offered; full cleaning
of how many rooms or square footage, spot cleaning, upholstery
cleaning or additional services. Make special notes from property
owners regarding animals on site, furniture to be moved, gate or
security codes, etc. Collect payment information over the phone.
The CSR also makes follow-up outbound calls to customers to ensure
the service met their expectations, make any adjustments necessary,
Requirements A minimum of 1 year of call center experience
Recent experience as a CSR Type 30 wpm or greater
Keywords: Thrivas, Homestead , Customer Service, Other , Homestead, Florida
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