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Retail Supervisor

Company: Guest Services, Inc.
Location: Homestead
Posted on: June 6, 2021

Job Description:


Retail Supervisor

Mangroves, Manatees, and Marshes, OH MY! Join us this winter living on the southernmost tip of the mainland United States in the beautiful Florida Everglades. The park is a nature lover's dream where nine different ecosystems converge and support a network of plants and animals that cannot be found anywhere else on Earth.

We operate year-round, but our peak season runs November through April. When our fall season comes, the bugs and humidity subside, the hurricanes are gone for the season and we are left with gorgeous weather and good friends.

We are now hiring a Retail Supervisor! Candidates must be highly customer service motivated. Previous cash handling experience and the ability to learn Point of Sale systems in required.

This position pays $13-14/hour and is full time and benefits eligible. Benefits will include medical, dental, vision, 401K matching, PTO, employee discounts at recreational and lodging facilities nationwide, and more!

We have RV sites with full hookups ($20 per week) and employee housing ($40 per week) is available for those leaving their campers behind.

Our team members enjoy free and/or discounted bicycle, kayak, and boat rentals, food discounts, and free boat tours. And you can be driving through the Florida Keys in under two hours!

Apply now to join our All-Star Team for a seasonal experience you'll never forget!


The Supervisor assists the General Manager and Assistant Manager in all aspects of unit operations and floor management including staff, inventory, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.


  • Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
  • Monitor and supervise set up and maintenance of retail area and cashier stations to ensure quality standards.
  • Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staff's development.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
  • Assist management team with inventory procedures as directed.
  • Perform opening and/or closing procedures.
  • Maintain awareness of safety issues, and report them immediately to your manager.


  • High School Diploma or GED preferred. Bachelor's or Business Degree preferred.
  • At least 1-2 years of experience in retail.
  • Demonstrated talent for interacting with a wide variety of people.
  • Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.


  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Withstanding temperature extremes in indoor and outdoor environments.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
  • Physical presence at the job site is essential to perform job duties.


  • Cash register and inventory control system.
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Keywords: Guest Services, Inc., Homestead , Retail Supervisor, Other , Homestead, Florida

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