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Customer Service

Company: Miami Gastro LLC
Location: Homestead
Posted on: November 25, 2022

Job Description:

Miami Gastro is a gastroenterology medical clinic with 2 locations in Homestead and Key Largo. This position is for a customer service representative with experience in healthcare and medical terminology. This is an on-site position at the Homestead location. Bilingual (English/Spanish) is a must.

*Responsibilities: *

o Answering incoming patient phone calls to the Key Largo and Homestead location

o Pleasant personality and speaking voice essential.

o Greets New and Current Patients via telephone in a professional and friendly manner.

o Schedules New and Current patients in the electronic health record (EHR).

o Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws.

o Ability to communicate effectively with physicians and professional staff

o Able to work in a team environment.

o Enters patient demographic and insurance information into the EHR

o Checks patients' eligibility with insurance carrier

o Checks incoming faxes and attaches paperwork in the EHR system, accurately.

o Sends faxes to referring clinics

o Assigns message tasks (e.g medication refills) to providers via EHR

o Punctuality, attendance, and flexibility essential in order to meet departmental needs and ensure appropriate clinic flow.


o Bilingual Candidates (English/Spanish)

o High School Diploma or GED required

o Possess knowledge of Medicare, Medicaid, and HMO, PPO, Exchange plans, etc.

o Minimum 2 year of relevant experience in healthcare and customer service

o Possess knowledge of medical terminology.

o Medical assistant background (preferred)

o Computer literate and ability to utilize an electronic health record

o Excellent customer service, interpersonal, communications, critical thinking, and problem-solving skills

o Strong written and oral communication skills

o Excellent mathematical and cash management skills.


o In-office/Homestead Location

o Shift

o 8:30am to 5:00pm Monday thru Friday (no Holidays)


o $16-17/hr

o Full time

*Benefits: *

o 401(k)

o Dental insurance

o Health insurance

o Paid time off

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* 8 hour shift
* Day shift
* Monday to Friday

Ability to commute/relocate:
* Homestead, FL 33033: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Are you ok with the company running a background check?

* Spanish (Required)
* English (Required)

* Certified Medical Assistant (Preferred)

Work Location: One location%58047475%

Keywords: Miami Gastro LLC, Homestead , Customer Service, Other , Homestead, Florida

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