Mobile Associate - Retail Sales
Company: T-Mobile
Location: Homestead
Posted on: January 27, 2023
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Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we''re shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, BEYOU with us.
Together, we won''t stop!Job OverviewMobile Associates (MA) work as
a member of a Retail Team of Experts to bring the T-Mobile brand to
life. They''re brand ambassadors who build energy and excitement
around our products and services. They are passionate about the
connected world and thrive in a fast-paced environment, where
technology innovations, customer needs, and the Retail experience
are continuously evolving. They immerse themselves in significant
connections with our customers, and their ability to build new and
deepen existing relationships is unmatched across the wireless
industry. They continuously work to build expertise in uncovering
our customers'' needs and have a passion to educate, demonstrate
and recommend device and service solutions. This role is a learning
role, where new associates are working with their team and
proactively building skills and proficiencies, in preparation for
the next level up as a Mobile Expert. As a Mobile Associate, you
will be required to successfully complete new employee training.Job
Responsibilities:Builds proficiency related to serving and selling
to our customers, while providing a world-class customer experience
and building loyalty by:--- Helping customers pick up right where
they left off in their shopping journey, whether online, through
Customer Care or in-store.--- Exploring individual needs and
providing hands-on demonstrations of the latest and greatest
technology in-store.--- Side-by-side selling to find personalized
solutions beyond the bare-bones device and service plan that keep
our customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT
devices.--- Approaching service and sales needs with composure,
integrity and compassion.Becomes skilled with and consistently uses
digital tools in interactions and onboarding to actively
demonstrate:--- How our ever-expanding coverage stacks up in our
customer''s neighborhood, providing them with a lightning fast LTE
network--- Why T-Mobile plans and services will let our customers
live unlimited, feel the love, stay connected and go further.---
Completes training on T-Mobile in-store experience, new skills and
processes, knowledge of systems and reference resources.--- Makes
the most of their time on shift, consistently seeking out
information between customers, learning about innovations in
wireless and technology.Establishes relationships with and partners
with T-Mobile employees across channels, including business and
customer service to:--- Collectively own the customer experience
and resolve issues, creating a seamless, run-around-free
environment.--- Successfully identify and handoff small business
leads.--- Support team initiatives and create an inclusive
environment Education:High School Diploma/GED Req Work Experience:6
months of customer service and/or sales experience, Retail
environment preferred. Req Knowledge, Skills and
Abilities:Passionate customer advocate with the desire to be
yourself when connecting and having fun doing it! ReqCompetitive
drive and proven ability to succeed in a fast-paced sales
environment. ReqWillingness to work alongside peers and store
leaders, learning and sharing ideas, while serving customers and
providing resolutions to issues. ReqEffective at balancing customer
needs and performance goals. Req Licenses and Certifications:--- At
least 18 years of age--- Legally authorized to work in the United
StatesTravel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated
Position (Yes/No):NoSafety Sensitive Position
(Yes/No):NoT-Mobile''s CommitmentNever stop growing!T-Mobile
doesn''t have a corporate ladder-it''s more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it''s that shared drive to aim high that drives our
business and our culture forward.If you''d like to receive more
information about careers at T-Mobile, sign up for the T-Mobile
Talent Community today! USA, Inc. is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made
without regard to age, race, ethnicity, color, religion, creed,
sex, sexual orientation, gender identity or expression, national
origin, religious affiliation, marital status, citizenship status,
veteran status, the presence of any physical or mental disability,
or any other status or characteristic protected by federal, state,
or local law. Discrimination, retaliation or harassment based upon
any of these factors is wholly inconsistent with how we do business
and will not be tolerated.Talent comes in all forms at the
Un-carrier. If you are an individual with a disability and need
reasonable accommodation at any point in the application or
interview process, please let us know by emailing [Click Here to
Email Your Resum--] or calling 1-844-873-9500. Please note, this
contact channel is not a means to apply for or inquire about a
position and we are unable to respond to non-accommodation related
requests.
Keywords: T-Mobile, Homestead , Mobile Associate - Retail Sales, Other , Homestead, Florida
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