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Front Desk Agent

Company: RD & RD Corp
Location: Homestead
Posted on: November 20, 2022

Job Description:

*Responsibilities*

* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments

*Requirements and skills*

* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like Opera and OnQ
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
* Degree in hotel management is a plus

Job Types: Full-time, Part-time

Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
* Evening shift

Ability to commute/relocate:
* Homestead, FL 33034: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: RD & RD Corp, Homestead , Front Desk Agent, Sales , Homestead, Florida

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